REFUND POLICY

At Kinderhaus India Private Limited (hereinafter “Company”/ “we”/ “our”/ “us”), we value the trust of our customers (“Customers”/ “you”/ “your”). In order to honour that trust, we have created this refund policy (“Policy”) to work in a transparent manner.

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1. Objective: The objective of this Policy is to ensure transparency in refund process & complete satisfaction of our Customers. This Policy enables that the refunds (if any) are processed in a fair manner.

2. Scope: This Policy is applicable to processing of any refund of applicable fees paid by the Customers for enrolling their wards in our language programs (“Students”) as more particularly identified in the enrollment application (“Enrollment application”) submitted by the Customer at the time of enrolling the Student in the respective course (hereinafter “Course”) on the website (www.kinderhausindia.com).

3. Validity: This Policy shall come into effect from 1st April 2023 and shall continue to remain valid until it is specifically replaced/ revoked by us. Any refund request, received from you on or after 1st April 2023, will be processed in accordance with this Policy.

4. Entitlement of Refunds:

   • No refunds shall be allowed to you post 12 (twelve) hours after the enrollment application is filed and payment is made on the website for the Course.

   • In case a refund is requested, please write to us at contact@kinderhausindia.com for the processing of the same.

   • All refund application shall be processed in accordance with this policy and shall be at the discretion of the Company.

5. Mode of Refund:

   • No Fees shall be refunded in cash. All applicable refunds shall be paid through cheques or online transfer ONLY, in the name and to the account of the Customer within a reasonable period of thirty (30) calendar days from the date on which a written confirmation is provided to the Customer for approval of such refund. Further, all refunds shall be processed in Indian Rupees only.

   • Notwithstanding anything contained herein, at the sole discretion of the Company, we may also opt to process the refunds by allowing you credit or granting vouchers equivalent to the amount of eligible refund, to be redeemed on our affiliate stores.

6. Important Terms & Conditions

   • If a Student discontinues from the Course due to any reason whatsoever, then we shall not be liable for any refunds to you. 

   • We shall be not be liable for any delay or failure to perform its obligations (in total or in part) if such delay or failure is due to any cause(s) including but not limited to, acts of God, strikes, lockouts, riots, lockdown, government restrictions, sanctions, wars, terrorism, insurrections, civil disturbances, earthquake, weather, fire, epidemic, pandemic, lockdown, explosions, and/or any other cause beyond our reasonable control making the performance of our obligations/ services inadvisable, commercially impracticable, illegal, or impossible (“Force Majeure Event“). Accordingly, no refund shall be provided to you in such case. Also, in case classes may not be conducted, or if running of the classes is prohibited as per the applicable laws, guidelines, regulations, during such period Force Majeure Event, then also no refund shall be applicable.

   • This Policy shall not be applicable for such courses having a tenure of lesser than 03 (three) months (each such course a “Short-Term Course”). You hereby duly acknowledge, confirm and agree that purchase of any such Short-Term Courses, shall be FINAL, NON-CANCELLABLE, IRREVOCABLE and NON-REFUNDABLE. No refunds will be provided for any unused portion of respective Short-Term Courses in case of partial usage of services provided under such Short-Term Courses.

   • Any other refund policy, mentioned anywhere on our website or any other place, does not hold true for the Courses offered. The refund terms for Courses offered, as mentioned under this Policy, shall supersede any other refund policy provided on the website or application.

   • All the refunds shall be processed at the discretion of the Company. You hereby duly acknowledge, confirm and agree that the decision of the Company, for any refunds processed under this Policy, shall be FINAL and BINDING on you.

   • Further, you undertake not to dispute the refund terms provided under this Policy by the Company or raise any claims beyond the scope provided under this Policy.

7. Changes to this Policy: We reserve the right to modify/ amend/ replace this Policy at any time, as deemed fit by us, without any prior notice to you.